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To keep things running smoothly, we have some limits for fetching flights and weather. Changing your next destination too fast or searching for too many flights within a short period may tigger a cool down period. If you hit any limits try again in a little while. If you get a support ticket code reach out with your support code and we'll get you back in the air.
Adding flight via Smart Import will detect known roster structures, otherwise will try it's best to find all flights in the provided file. If you are having issues consistently reach out to us with a copy of your roster so we can inspect the structure and better support you in future updates.
Currently Supported roster formats: (Click to view)